I rent almost exclusively through Enterprise Rent-A-Car now. They always have the vehicle class that I am looking for at a price that is lower than every other Rent-A-Car company. They also have a wider variety of locations where I may pick up the vehicle. They don't make me drive to the airport all the time. Their customer service is excellent. Every representative that I have worked with has been polite, efficient, and a pleasure to work with. I highly recommend them.
No issues here. Had a reservation for a full size, asked what they had, walked out quickly, saw something that was exactly what I wanted, but they wanted to clean it up first. I was taking it for a work trip to repair something at a customer's location and didn't need it sparkling clean. The exterior was fine, regardless, and the interior would have only benefited, maybe, from a quick vacuuming. I asked them to skip that so that I could have that car, they obliged, and I was on my way.
Service was good, easy location to get to. I've been there a couple of times now, the only remark I have is that they give you sometimes cars of which the gas tank is half full. That's somewhat annoying cause you have to return it half full as well. That's a tough one.
The people were very friendly. I got my car and everything was explained well. I found out I could drop off at another location, for a small fee, which came in handy. I was leaving during a winter storm. Having my family take me to the airport with small children in tow was not a safe idea. I was able to go straight to the airport, drop off and make my flight without any issues or headaches. The gentleman at the airport drop off was just as nice. I will be using them again.
Pretty simple process, no complaints about the vehicle or the associates at the store. Quick, painless rental experience.
Awesome Team at this location! Can't say enough how Customer Service is an intricate factor in this industry. The Orchard Park Team is exceptional. Greeted with a smile, good rates and quality vehicles.
There were a couple of people in front of me when I dropped the car off - they were being slow and indecisive, and the only person working the desk had noticed me pull in, come in and stand in line, so he asked quickly if I was just dropping the car off. I told him yes, assured him that there weren't any problems, and he said that he would just call me later when they got a chance to look at the car. I got a call about 10 minutes later on my way back to the office letting me know that everything was fine, verifying the original cost of the rental, and that was it.
The only minor note was that my company had reserved the car for me, the reservation was given to me and there was one price on it. When I got there, the girl showing me the car told me a different price.. about $50 more for the 2 or 3 days that I had the car. I showed her my reservation and asked for an explanation and she then told me about the insurances, etc. Personally, I think that's a poor way to do business. I get that they are commission driven, but that should be a SALE where they pitch that extra thing to me and talk me into it, not snake it into the price... that's a little ridiculous... So, buyer beware, I guess. Aside from that, she was very pleasant and easy to work with.
Enterprise Rent A Car is a US Car Rental based in Orchard Park, New York. Enterprise Rent A Car is located at 3544 Southwestern Blvd, Orchard Park, NY 14127, USA.
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