A real bunch of stand up guys here. They really know how to take care of their customers.
Super friendly and helpful people work here!! Clean and organized facility!
Worst service I've ever gotten! I went in for a routine oil change and Tire rotation and I got much more. I got loose tires, a 2 hour wait time to find out my car had been serviced and supposedly done "way before we went to check on it " we noticed people in and out and we are just wondering what's taking so long. Come to find out no one notified us that the car had been serviced already. I went to drive home and it was the worse ride I've ever had in my vehicle. I knew something was up. We called Honda to see if they could see the vehicle or check it out
The service man "rick" assured us nothing was wrong. He told us to "drive it a few days and see how it does" after explaining the wheels felt it were going to come off. So we took the vehicle to another mechanic and come to find out NONE OF THE TIRES WERE EVEN TIGHTENED. I came in with my family and explained I have children in the car and yet they could care less of risking our lives. I will be asking for a refund! No one deserves this treatment!!
Great place to get Honda parts. Joe and his team are very helpful.
One star is too high of a rating! Service people do not know what service means. Starts at the top! Took my car in for service printed was car wash included- NO Wash- had my tires check the next day by tire people and one side of my car was lower. What else was checked off and was not done? Maybe a Delta Sonic gift certificate could have changed my mind. Simple >Service and customer satisfaction. Never going back.
Ray Laks Honda is a US Car Dealer based in Orchard Park, New York. Ray Laks Honda is located at 3590 Southwestern Blvd, Orchard Park, NY 14127, USA.
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